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laser jet pro mfp m28w HPrbx-load

HP Recommended
laser jet pro mfp m28w
Microsoft Windows 10 (64-bit)

Hello, my printer is shown as HPrbx-load in device manager. There is nothing on screen and also update software does not recognize it as a printer. What can i do about it? Performing power reset makes no change.

edit: I have contacted hp directly and they decided to replace the printer.

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