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Locked

‎07-16-2020 12:40 PM

HP Recommended
Product: HP Officejet Pro 9025 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

On the printer screen it say " feature has been locked by the person who set up the printer."  Ok, thats me. I didn't lock it.

How do I unlock it and or reset to factory settings?  I have uninstalled, reinstalled, unplugged and uninstalled and let it sit for a couple of days.  Still locked.

Please Help

27 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 01:42 AM

HP Recommended

Hi.

 

Thank you for contacting HP.

For Unlocking your printer, you need to perform a Restore Factory Default.

 

I will send the steps to Restore Factory Default in your mail box as a private message.

Please check you mailbox.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎07-17-2020 01:42 AM

HP Recommended

Hi.

 

Thank you for contacting HP.

For Unlocking your printer, you need to perform a Restore Factory Default.

 

I will send the steps to Restore Factory Default in your mail box as a private message.

Please check you mailbox.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-19-2020 08:55 AM

HP Recommended

Thank-You for your time and assistance.  I read on another site to keep hitting the back button on the printer screen.  I did that and it reset to factory settings. 

1 person found this reply helpful
Was this reply helpful? Yes No
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