m183fw not allowing non-hp chip cartridges.

[AVJK]

After replacing the cartridge with non-HP seller, the printer shows the message "Indicated cartridges blocked for containing non-HP chip. I read in some posts, firmware downgrade will help. Please share me the link to get the right firmware for downgrading. Currently it has version 20240321.

I have already check the Cartridge Protection configuration and it is set to off.

[A_Gayathri]

Hi @AVJK,

Welcome to the HP Support Community

I'd like to help!

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

click here and please check HP Printers - Dynamic Security enabled printers

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[AVJK]

This is not a solution but a way to market and promote HP cartridges. When the Cartridge protection is turned off in the printer, why is it still checking for HP chip? This is a bug. THe previous cartridges from the same vendor worked last time and I ordered same paying 200+ for cartridges of all colors and loaded them in the printer. I want a working solution with the same cartridges. I have seen other posts that the new firmware has this bug and we need to downgrade the firmware. Please share the link for compatible firmware to downgrade for m183fw. 

[A_Gayathri]

Hi @AVJK ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AVJK]

I opened the "private message" hoping there would be a solution. But below is the pathetic response and you expect me to accept this as a solution. Because they are embarrassed to post the same here, they send private messages. 

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Thank you for your response,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

You can reach out at HP USA Customer Support no: xxxxxxxxxxxx. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support

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