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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ROYCE000
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Solved!

mouse broken

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HP ENVY All-in-One 27-b2XX
Microsoft Windows 10 (32-bit)

hello

 

the mouse of my all in one envy was broken , i want to know if i buy a new one how can i pair to my hp?

there is not any usb receiver with the broken one.

should i buy a new keyboard also?

thank you

9 REPLIES 9
praveen196
HP Support Agent
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@ROYCE000  Welcome to HP Community!

 

I understand that mouse is broken.

 

In that case, you have to purchase the wireless mouse kit. If you purchase the separate mouse, it will not pair to the old receiver.

 

Each mouse/keyboard comes with its own dongle.

 

I hope you understand.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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ROYCE000
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Thank you sir for your reply.

 

The one i have there is no dongle.

 

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praveen196
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@ROYCE000

 

I think you are misunderstood.

 

Dongle means a USB receiver.

 

You have to purchase the complete wireless keyboard with mouse. It is having the USB receiver.

 

I hope you understand.

 

Have a  nice day!!

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ROYCE000
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For the new one i understood.

 

but for the one that i already received with my all in one pc where is the usb dongle? 

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praveen196
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@ROYCE000

 

For every wireless mouse and keybpoard will have receiver . Please check in the all in one computer.

 

Please refer to the below link as well.

 

https://support.hp.com/in-en/document/c00006821

 

 

ROYCE000
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Believe me in my all in one pc there is not a usb plugged in ?

do you think that it’s built in?

7B567845-C9D2-467E-BDA8-4DE0760CACCD.jpeg

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praveen196
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@ROYCE000

 

I understand your concerns.

 

I have checked the product spcification.

 

 

I would suggets you contact our HP shopping team to order the mouse with the receiver. They will help you.

 

http://www.hpshopping.com/

 

Have a nice day!!

 

ROYCE000
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Thank you for your help

 

do you think that i can buy a new mouse only and it works with the keyboard that i have?

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praveen196
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@ROYCE000

 

It may work or it may not work. The USB receiver is important for both the keyboard and mouse.

 

Have a nice day!!

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