moved to new home and cannot connect laserJet pro mpf m28-M31 to internet or my macbook air

[Chino50]

moved to new home and cannot get the printer to communicate to the same desktop used at previous home and the internet

[Raj_05]

Hi @Chino50,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Since you've moved and are unable to connect your HP LaserJet Pro MFP M28-M31 to the internet and your MacBook Air or desktop, let's go step by step.

Reconnect the Printer to Wi-Fi

First, ensure that your printer is connected to the new Wi-Fi network.

On the Printer:

• If the printer has a display, navigate to the Wireless Settings or Network Setup.
• Choose Wi-Fi Setup Wizard to scan for networks.
• Select your new network and enter the Wi-Fi password.
• Download the HP Smart App from the App Store on your Mac or iPhone if not already installed.
• Open the app and choose Add Printer.
• Follow the on-screen instructions to reconnect the printer to your new Wi-Fi.

Reconnect the Printer to Your MacBook Air

If you've reconnected the printer to Wi-Fi, follow these steps:

• On Your MacBook Air:
  • Go to System Settings > Printers & Scanners.
  • Remove the old instance of the printer if necessary.
  • Click the + button to add a new printer.
  • Your printer should appear in the list if it’s on the same network.
  • Select it, then follow the prompts to install the necessary drivers.

Reconfigure the Printer on Your Desktop

Repeat the process of adding the printer to your desktop:

• On Your Desktop:
  • Open the Control Panel (Windows) or System Preferences (Mac).
  • Go to Devices and Printers or Printers & Scanners.
  • Click Add Printer and select your printer from the list.

Test Print

Once connected to both devices, print a test page from each to confirm everything is functioning.

If you still have trouble, resetting your printer's network settings and starting the process again may help.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support