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my HP 6978 printer is stuck in set up mode

HP Recommended
HP 6978 officejet printer
Microsoft Windows 10 (64-bit)

My 6978 HP printer is stuck in set up mode.  First I replaced all cartridges with new HP.  Still did not work.  I used suggestions of unplugging and removing cartridges and plugging back in, then reinstalling cartridges.  Thought it was going to work, but the screen quickly went back to set up.  Tried to delete printer but message said it was initializing and would not let me unistall it.  Please help, now I am stuck with all new cartridges and a printer that does not work.

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @dschwing,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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