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‎01-07-2023 06:13 PM

HP Recommended
Operating System: macOS 10.12 Sierra

my HP ENVY Photo 7855 will not display menu screen - I have unplugged and restarted but menu never displays only the hp logo - will not per off via button

Category:
3 people had the same question
1 REPLY 1

‎01-14-2023 05:37 AM

HP Recommended

Hi @kiheimike,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that your HP ENVY Photo 7800 All-in-One Printer is stuck on the HP logo screen.

 

Please follow the steps listed below for product reset:

1. Turn the printer on, if it is not already on.

2. Leave printer on and completely idle for at least 1 hour.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on. Now check the control panel display.

 

You may also upgrade the firmware by following this document.

 

I hope this helps.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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