my desjet 4100 e printer keep printing my old documents instead new ones

[gigi154]

my desjet 4100 e keep printing my old documents instead new ones

[Garp_senchau]

@gigi154, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 4100 is repeatedly printing old documents instead of new ones, it may be due to a print queue or spooler issue. Here are some steps you can follow to resolve this problem:

Clear the Print Queue:

• Go to the print queue on your computer and cancel all pending print jobs. You can access this by clicking on the printer icon in your system tray or via the control panel.

Restart the Printer and Computer:

• Turn off your printer and computer, wait a few seconds, and then turn them back on. This can help to reset any errors or stuck print jobs.

Check for Software Updates:

• Ensure that your printer driver and software are up to date. You can do this by visiting the HP website and downloading the latest versions specific to your printer model.

Reset the Printer:

• Unplug the printer from the power source, wait for a minute, and plug it back in. This simple reset can sometimes resolve printing issues.

Remove and Re-add the Printer:

• Go to your computer’s printer settings, remove the HP DeskJet 4100 from the list, and then add it again. This can re-establish the connection and clear out old data.

Use HP Smart App:

• If you have the HP Smart App installed, use it to check printer diagnostics and clear the memory from the app settings.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,