my hp chromebook needs to be reset. it crashed and sltho i've got everything else reset i can't pri

[bl8w]

my hp chromebook needs to be reset. it crashed and altho i've got everything else reset i can't print. when i give a print command i get a choice of "save" or "cancel"...no longer get a choice to "print". not the printer because i can print offline. help?.

[Rainbow23]

Hi @bl8w,

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model of your printer (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

- Operating system installed on the computer connected to the unit.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the screen shot of the error message.

Take care and have a great day ahead.

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