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‎12-01-2020 06:12 AM

HP Recommended
Product: officejet pro 8720
Operating System: macOS 10.15 Catalina

My officejet pro 8720 wont print after updating the mac os. usually i reinstall the drivers or the easy start software and that isnt helping. The site is directing me to app store and i already have the app on my computer and it isnt updating the printer software to be compatible with os update. I need some help. 

Category:
1 REPLY 1

‎12-04-2020 07:23 AM

HP Recommended

@swecker26, Welcome to the HP Support Community!

 

Do you get any errors while printing?

How is the printer connected to the MAC?

Check the connectivity between these devices.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

This printer is also AirPrint compatible. Have you tried installing the printer using AirPrint drivers and check if that helps?

For more info refer to - Printing with Apple AirPrint

 

Let me know how this goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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