officejet pro 9020 don't want to print

[mdfk]

Hi,

I'm from France and Since 3 days I have a problem with my print that don't want to print with windows. I don't what really happen. I can print on my phone, on all other material beside my windows laptop, an hp pavillion. When I looked at my windows log There seems to have a problem on

"printfilterpipelinesvc.exe, version : 10.0.22621.2506

error code : : 0xc0000005

id : 0x0x5BAC

on : C:\WINDOWS\system32\printfilterpipelinesvc.exe

C:\WINDOWS\System32\DriverStore\FileRepository\hpygid29_v4.inf_amd64_6555f96ebbb2312c\amd64\hpbxpsv429.dll"

I tried everything i could tried without any success. On Internet someones said to reinstall my windows but i have a lot program and have no time to reinstall them all. Please. Is there any solution ? I don't really know how to do.

Please excuse my bad english

Regards

[BeemerBiker]

Looks like the driver and/or OS file corruption.

Delete the old HP driver and reinstall.

Run the following app from the command line

printui /s

Remove all references to the HP printer (as shown above)

Install the new driver

Full function printer drivers can be downloaded here: 9020-9025

and then search for the printer

Be sure to run the system file checker

Try the SFC first and if it gives a message that it cannot fix the problem then try the DISM tool.
Click here for repair instructions.

[mdfk]

Hi

Thanks for your answers. I tried all that about 4 times but the problem still the same.

when I trie to download the drivers at the link gave 9020-9025 I have error message "Not found".

I going to make one more essay, uninstall and reinstall the drivers 😞

I don't really know what to do. It's like I'm on the way to reinstall windows

Regards

[BeemerBiker]

I had an old link to the driver, sorry!

All the software is here but you need to select windows 11 (or whatever)

https://support.hp.com/us-en/drivers/hp-officejet-pro-9020e-all-in-one-printer-series/38023431

Full feature PRINTER driver is here

https://ftp.hp.com/pub/softlib/software13/printers/OJP9020/HPEasyStart-13.4.8-OJP9020_49_10_4644_2_W...

[mdfk]

Hi

Thanks for the link.

I download the software and tried to install hp drivers as administrator. The program launches correctly but about one minute later the program freeze with blanc screen (see image). I waited about 15 mn without any good result 😞 I really don't industand what happen.

My antivirus is disable when I trie to install the program.

Please do you have any idea ?

Regards

[mdfk]

Hi,

It's me again. I did all you asked, reinstall drivers etc... The problem still the same. On my computer I could do anything, scan etc. the only thing that don't work is to print on my pc.

I have an subscription on hp instant ink. Do you thing it could be the problem ? My subscription is ok.

I'm about to go crazy 😞

when I look at my spooler directory my prints still inside

Regards

[BeemerBiker]

Cancel all jobs and power the printer off and on to clean it

There is some type of corruption.  An install should not freeze.  If you have not run the system file checker then be sure to do it now.  .

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.
Try the SFC first and if it gives a message that it cannot fix the problem then try the DISM tool.

Click here for repair instructions.

-----IF SFC DOES NOT HELP---

1 - see if you can find a restore point from before the problem.

This video describes how to use a restore point.

2 - Create a new administrator account.  Log out of your current account account, reboot, and log into the new one.

See if you can print.  If it works then there is some type of registry corruption.

[mdfk]

Hi,

Thanks again for your answer. I created another administrator account and tried to print, and the problem still the same 😞

I think i'm on way to reinstall my system.

Regards

[mdfk]

Hi,

I have something new.

This morning I installed my printer in wifi mode, and all works well. I can print now.

I don't really know what happen and why I couldn't when my printer is connected with wifi cable. 

Regards

[mdfk]

Hello

I just announce a good news. All works well now, i could print. What really happened I don't really know, I only configure my print in wifi mode, print a test, then after that configure again the printer as before with ip address and everything went back to normal. Don't know why.

Thanks for your answer

Regards