only prints in b&w from my laptop (ok on desktop)

[kkob0212]

Suddenly my laptop (HP Envy 360 windows 11) will not print any files in color.  I get a b&w preview of print as well. I have confirmed that I do NOT have grayscale checked and do not see any settings that are defaulting it to b&w.

I am not having any problem printing on the same printer from other computers in the house... just this one. 

I suspect a hidden setting, but cant figure it out. I've tried uninstalling the printer and reinstalling. Power on/off both the laptop and the printer.  Nothing changes. 

If I switch to a different "printer" (i.e. adobe pdf, one note, etc) it will show a color preview.

I used to use HP Print and Scan Doctor to check drivers, but can't seem to find that anymore. 

HELP! 

[Jerry_57]

Hi @kkob0212,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It appears that there might be a software or driver issue affecting the color printing capability of your HP Envy 360 laptop. Here are a few steps you can follow to troubleshoot and hopefully resolve the issue:

Check Printer Preferences:
 

• Open the control panel on your laptop and go to "Devices and Printers."
   
• Right-click on your printer's icon and select "Printer Properties."
   
• Go to the "Printing Preferences" tab and ensure that color printing is enabled.

Update or Reinstall Printer Driver:
 

• Go to the Official HP® Support and download the latest drivers for your printer model.
   
• Uninstall the current printer driver from "Device Manager" under "Printers" or "Print queues."
   
• Restart your laptop and install the new drivers you downloaded.

Check Windows Update:
 

• Ensure your Windows operating system is up to date.
   
• Sometimes, Windows updates include necessary printer driver updates or patches.

Change Application Settings:
 

• Ensure the application you are printing from doesn't have its own print settings configured to print in black and white.
   
• Check the print dialog box to verify that color printing is selected.

Perform a Printer Reset:
 

• Turn off the printer and unplug it from the power source.
   
• Wait for about a minute before plugging it back in and turning it on.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support