paper jam

[57SUNSHINE]

message: remove the rear access panel or automatic two sided printing accessory from the back of printer and then clear any paper.

There's no paper still want clear.

[sandytechy20]

@57SUNSHINE

Welcome to HP forums, I see that you are getting paper jam issue.

Make sure the carriage can move freely.

1. Turn on the printer.

2. With the printer turned on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

      WARNING: 

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

3. Disconnect the USB or Ethernet cable from the rear of the printer, if you have a cable connection to the printer.

4. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door.

5. 1. 

      Slot on the side of the printer

6. Wait until the carriage is idle and silent before you continue.

7. Use a flashlight to check for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside the printer, more jams might occur.

   

8. Gently pull out any jammed or torn paper from inside the printer.

9. Reach into the ink cartridge access area, and then manually move the carriage.

   • If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer.

   • If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.

   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.

10. Remove any loose or torn pieces of paper.

11. Make sure the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right.

12. Close the ink cartridge access door.

    

13. Reconnect the power cord to the rear of the printer, and then turn on the printer.

14. Reconnect the USB or Ethernet cable.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

You can refer to this HP document for more assistance:- Click here

If the issue persists, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.