paper size

[Okra3]

cannot change paper size from 5.5x8.5  inch to any other size

[Dragon-Fur]

@Okra3 

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That does sound odd.

If neither of the following works, perhaps consider a Power Reset as one might due when there is a reported jam.

HP Printers - Carriage jam or E3 error

Step 2

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First, though - Try / Consider

Presumably, you can (should) be able to change the Paper Size / Type at the Printer Control Panel after the paper is changed or the tray is opened and then closed.

User Guide 

Page 14 - Step #6

AND / OR

If the printer is on the network,

Use the Embedded Web Server (EWS) to view and adjust Paper Size / Type - Tray and Paper

EWS > HP Document / How-to (InkJet Printers – Original Format)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

OR

 HP Laser Printers - Using the Printer Embedded Web Server (EWS)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Reminder:  If asked enter the printer’s PIN number – the default number is generally located on the back or inside the printer.

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_12

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Message Content References

Media Specifications

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	Tray 1: 3.5 x 8.5 to 5 x 14 in
Media Sizes Custom (metric)	Tray 1: 88.9 x 127 to 215 x 355 mm
Media Types	Plain Paper, HP Photo Papers,HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Inkjet Hagaki, Plain Paper, Thick, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Media Weight Recommended (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 28 lb, Bond
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 105 g/m²

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 6968 All-in-One Printer  

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