pivate pick mandatory after warranty expires?

[dema77]

Hi, I purchased a LaserJet M140W in 2022 and until January 2026 I printed remotely without any problems (so the warranty expired). Since February 1, 2026, I can no longer print remotely because the app sends the print job to Private Pick even if it is not selected. HP support says that the warranty has expired and that to renew it I have to pay €24/month!! For what? To allow me to print remotely, which is why I bought the printer in 2022, preferring it to other cheaper brands. Why HP? I don't think it's legal. I will write to the consumer protection bodies. Has anyone had the same problem and solved it by restoring remote printing? Thanks.

[Dragon-Fur]

@dema77 

Welcome to the HP Community --

In so much that I am aware, the following are true --

• The Print Anywhere setup is not aware of the printer warranty nor the warranty's status.
• Once enabled, premium print and scan features do not "expire".
• Print Anywhere does not depend on the purchase of a post-warranty extended contract.

I am guessing the source of Private Pickup "stuck" is elsewhere.

If you have not done so, 

• Perhaps review the video  for who / when Private Pickup is necessary
• Check the name of the user who has sent the remote print requests -- "Invited Users" require that Private Pickup be used to protect your privacy.
• Check whether there are jobs stuck in the Queue -- stuck jobs, particularly those sent by an Invited User, might halt / enable Private Pickup until the job is cleared.
• Restart your printer and Router
• If you are willing to do so, Switch off your Phone - wait a minute - switch on 
• Check that your device and the printer are on the same network

Let us know the results --

We can ask that an agent take a look if there is a need to access your private information.

-- For those reading --

Print Anywhere is one of several premium print and scan features available to HP+‑enabled printers and select non‑HP+ printers.

And

Print Anywhere "Private Pickup" can normally be managed in the HP Smart app (Windows), the HP App (mobile), and when you are signed into your HP Smart/HP Connected account.

 Read >>> About HP Smart Advance for HP printers

HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.

Note:

To access the HP Smart Advance features, your HP+ enabled or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).

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HP Smart Advance features

HP Smart Advance includes the following enhanced features and tools:

• Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP app).
• Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP app Shortcuts.
• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP app.

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Print Anywhere - Used with HP Smart / HP App

 “HP Smart / HP Connected” Account - Printers added to ePrint / Print Anywhere

Management / Options

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Select Invite Users / Print Anywhere (Private Pickup) / Remove Printer

If still using HP Smart - Windows

Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

OR

  If using HP App (replacement for HP Smart - Now available on Android and MacOS / iOS)

 Watch Video >  Use the Print Anywhere feature in the HP App 

HP_Smart_Connected_HP _Printer_Options_5

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