print head missing or failed hp8620

[day1231]

print head missing or failed hp8620

[Bernard42]

         Hello day1231,

Welcome to HP support community

If you have a problem and the printhead appears to be missing, not detected or incorrectly installed, check this steps:

Reseat the printhead up to three times

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

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                 Best regards,