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- Printers
- Printer Setup, Software & Drivers
- print something I get F I message on the screen.

Create an account on the HP Community to personalize your profile and ask a question
01-14-2021 11:32 AM - edited 02-05-2021 04:56 PM
Edits - Another round of edits to update the content...
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Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
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There are several remedies.
If you don't like the recommended solutions, there are others floating around the Community.
The content is generally relevant to most of the old printers that depend on Solution Software.
Leave the Solution Center software installed...
Solution Center GUI - Main Menu - is based on Flash.
Flash is gone and is never coming back.
>>> The GUI that opens the main Solution Center software menu depended on Flash.
Short Answer
HP Document:
HP Printers - HP Solution Center doesn't open
and
TKB article contributed by HP JessikaV
HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Flash Player is permanently disabled as of 12-Jan-2021
The HP Solution center software is based on Flash:
https://www.adobe.com/products/flashplayer/end-of-life.html
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Longer Explanation / Examples
Print software still works with applications.
Tools and other status reports are explained in your printer's User Guide.
1. Start Scan using HP Scan executable
You might be able to simply start HP Scan / Scan using the program executable.
For example:
The old Solution Center Scan software is located in "Digital Imaging"
C:\Program Files (x86)\HP\Digital Imaging\bin\
OR
C:\Program Files\HP\Digital Imaging\bin\
Find and Double-Click on File name / executable: hpiscnapp.exe
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Various Software / Applications for Scan
2. Windows Scan – Microsoft Store - Requires Windows 8 or higher
- “Get” the application from the Store > Windows Scan
3. Paint- the Original - Paint (mspaint) can be used to scan.
4. NAPS2 – “Not Another PDF Scanner”
- Download-Save-Install > NAPS2
- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
- Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
- Read the Support pages for information
- Download, save, and install the NAPS2 software to use.
5. HP Scan and Capture - Microsoft Store - Requires Windows 8 or higher
- Download-Save-Install HP Scan and Capture
6. HP Scan Extended
- Download-Save-Install > HP Scan Extended
- HPSE is a subset an older Full Feature Software suite. Leave your printer software installed, then install HPSE.
- HPSE features are very similar to the HP Scan Software released after 2015.
OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
Example
NOTE: Setup is similar for both Image JPEG and PDF scanning
Some options are model dependent.
>>>> Be sure to check / adjust the settings in More >
7. Irfanview > Brilliant Free Photo Viewing and Print Software
Irfanview requires installation of third party software
Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.
- Create a Restore Point (optional, recommended)
- Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
- Additional information at the website, including: FAQ
NOTES
- Both 32bit and 64bit versions for Windows are available.
- Irfanview is also available as an Windows 10 Application from the Microsoft Store
For example,
Irfanview 64bit version – Information and Download
Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html
Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)
Includes access (where available) to Scan with HP Twain > Adjust settings > Save
How to find Help within the Irfanview software
Once installed, open the software > tab Help
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General Example - Irfanview - Scan Setup
Acquire / Batch Scanning
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
02-05-2021 05:05 PM
Thanks, Nelis81, that worked just dandy. Plus, I was able to add a quick-link to my tool bar. For Windows 10, I went to the "Digital Imaging" folder, right-clicked on "Easy Access," then clicked on "Add to quick-access tool bar."
02-05-2021 05:06 PM
Yes, all recommended options are limited, not perfect, and directed more at scanning than at printing.
Band-aids, all.
In general, printing might work - as long as you leave the software installed.
It is the Solutions Software startup wrapper that is disabled.
You might be able to print from applications - for example Word, PDF from Adobe Reader DC .
I cannot judge whether this is actually the case - I don't have any old printers / tech around to test.
If you say "NOT", then I will agree.
Dislike the answer?
I get that - the old printer hardware works and you want to keep using it...
Look around and see if you can find something else - various Community members have offered a number of ideas, opinions, "claim to work" options.
Trina,
The recommendations are the same for your printer and most printers, in fact.
Stay Safe.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"