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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2021 11:29 AM

HP Recommended
Product: HP Pavilion 500-130ed
Operating System: Microsoft Windows 10 (64-bit)

I don't have a problem anymore, but I had one and I want to let the community know how it was solved.

In short, after I had installed Windows 10 21H1, my HP LaserJet Pro 100 color MFP M175nw began to print blank pages. I found help at microsoft answers and all credits go to Carlo TJ, who assisted me.

The steps I took were 1) running the Microsoft printing troubleshooter, 2) restart the printer spooler, 3) uninstall and install the HP software. All of this to no avail.

(I knew the printer was okay, both in terms of network communication and printing capabilities as I was able to print okay from an ubuntu notebook.)

 

I had to uninstall the 21H1 update for my printer to work again. To this end I started Add/Remove Programs (by going to Start > Run > appwiz.cpl {ENTER}), and then to 'Installed Updates'. However, the uninstall option was disabled for 21H1 via Enablement Package (KB5000736) .

To uninstall 21H1 I had to go to Settings > Recovery and then 'revert to previous build' or words to that effect. You can only do that the first 10 or 30 days after updating I think. Fortunately, with version 20H1 of Windows 10 I can print again as expected!

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