printer is offline and won't go back online. It constantly drops off line

[ellie360]

I am using windows 11

I have a solid blue light on my printer but it is offline

I have tried reinstalling it.

[Kuroi_Kenshi]

Hi @ellie360,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer that is offline!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart Printer and Computer

• Turn off your printer and unplug it from the power source.
• Restart your computer.
• Plug the printer back in and turn it on.

2. Check Network Connection

• Ensure your printer is connected to your WiFi network. A solid blue light indicates that the printer is connected to WiFi.
• Verify that your computer is on the same WiFi network as the printer.

3. Set Printer to Online

• Go to “Control Panel” > “Devices and Printers.”
• Locate your HP DeskJet 2720e printer, right-click on it, and select “See what’s printing.”
• In the print queue window, click “Printer” and ensure it is not set to “Use Printer Offline.”

4. Restart Print Spooler

• Press Windows + R to open the Run dialog box.
• Type services.msc and press Enter.
• Scroll down to find the “Print Spooler” service, right-click on it, and select “Restart.”

5. Update Printer Driver

• Visit the HP Support page and download the latest drivers for your HP DeskJet 2720e.
• Install the updated drivers and restart your computer.

6. Reinstall Printer

• Go to “Control Panel” > “Devices and Printers.”
• Right-click on your HP DeskJet 2720e and select “Remove device.”
• Reinstall the printer by following the instructions provided on the HP installation software.

7. Check IP Address

• Ensure that your printer has a static IP address assigned. This prevents IP conflicts and ensures stable connectivity.
• Access the printer settings via the HP Smart App or the printer’s embedded web server and set a static IP address.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards