printer prints in symbols

[Paula484]

HP ENVY Photo 7155 printer

This printer prints in symbols when I try to print from  my attached computer

[Raj_05]

Hi @Paula484,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Printing in symbols typically occurs when the printer receives data it doesn't understand or when there's a communication issue between the computer and the printer. Here's a troubleshooting guide to help you resolve this issue with your HP ENVY Photo 7155 printer.

• Check Printer Connection: Ensure that the printer is properly connected to your computer via USB cable or Wi-Fi network. If using a wireless connection, ensure that both the printer and the computer are connected to the same network.
• Update Printer Drivers: Outdated or corrupted printer drivers can cause printing issues. Visit the HP website and download the latest drivers for your HP ENVY Photo 7155 printer. Install them on your computer and restart if necessary.
• Print a Test Page: Use the printer's control panel to print a test page directly from the printer itself. This will help you determine if the problem is with the printer or the connection to your computer.
• Check Print Settings: Make sure that the print settings on your computer are correct. Open the document you want to print and check the print settings such as paper size, orientation, and color options.
• Try Different Software: If you're experiencing the issue with a specific application or document, try printing from a different program or document to see if the issue persists. This can help determine if the problem lies with the software you're using.
• Reset Printer: Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in. Turn the printer back on and see if the issue is resolved.
• Check for Firmware Updates: Ensure that your printer has the latest firmware installed. Firmware updates can fix bugs and improve printer performance. You can usually check for firmware updates from the printer's control panel or through the HP website.
• Check for Paper Jams or Low Ink: Sometimes printing issues can be caused by paper jams or low ink levels. Check the printer for any paper jams and ensure that there is enough ink in the cartridges.

By following these steps, you should be able to troubleshoot and resolve the issue of your HP ENVY Photo 7155 printer printing in symbols when connected to your computer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support