printer will only print black and white from laptop and gives exception code

[Meri3]

Hello,

No matter all the combinations of options I tried, the printer only prints in black and white. If I print from the HP app on the phone it prints colors. If I open the printer properties I get an error with exception code 0xe06d7363.

Please help!!

I tried all the following with no success:

To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy comes out fine, then try a clean install as suggested below:

• Go to Control Panel – Programs and feature – Select all the HP printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Under print server properties, go to drivers - remove any entry there as well.
• Go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Press the "windows key" + "r" to get the "Run" window open - Type "%temp%", delete everything deleteable in there
• Restart your computer.
• Now, go to http://hp.care/2nikIQ9 and enter the printer model number to download and install the software.
• Restart the Pc once done.

[Dragon-Fur]

@Meri3 

Not sure this can fix an exception code, but it should not make things any worse (already not working).

Offline Doctor V5.0.7

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

NOTES – Selecting Default Printer 

1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
2. Do not select the printer marked as “Fax”

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

Reference:  HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

==============================================================================

What else?

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 4655 All-in-One Printer 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[Charlie5030]

I have done all that was listed above; however, I am still receiving black and white copies when the print should be color.  The only good thing is that the error message is no longer showing up when I click on preferences.  Is there some where in the program to change printing to color?

Thanks

Charlie5030