printer won't count copies and then stop

[judygerry]

Printer prints fine, but does not stop printing after number of copies requested

[Bernard42]

     Hello @judygerry, 

Welcome to the HP support community

I understand that you are getting printing issues on the printer, I am glad to assist you.

Are you getting any error messages?

Did you uninstall the printer from the root level before installing the new driver?

Meanwhile:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download the HP Smart app

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

[judygerry]

Thanks, Bernard 24.

I'll get back to you/  I am surprised that HP's recovery s/w didn't detect anything wrong and fix it. I know it is a s/w problem  and I will follow your steps  to start all over again.

Thanks

[Bernard42]

     Not Bernard 24, but Bernard42. You had it out of order ‌😀‌  

[judygerry]

Sorry I used the wrong address.  Appreciate your help, and will go thru the steps you provided when I can. Printer does everything else fine except count copies and then stop. Weird.

Thanks again.

Gerry Spanier