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‎03-24-2021 07:26 AM

HP Recommended
Product: officejet8025e

Office Jet 8020e

Printer displays states must complete HP123 download....has been completed

 

Category:
2 REPLIES 2

‎03-24-2021 07:28 AM

HP Recommended

Is there a phone number to speak with a HP person

 

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‎03-27-2021 03:00 AM - edited ‎03-27-2021 03:00 AM

HP Recommended

Welcome to HP Support Community


I would like to help

 

Please try these steps

 

- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

- Wait at least 60 seconds.

- Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

- Reconnect the power cord to the rear of the printer.

- Turn on the printer, if it does not automatically turn on.

- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Also download the Firmware from this Link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8020e-all-in-one-printer-series/38...

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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