"Driver check issue not fixed"

[John_Cowan]

I can print but have suddenly lost the ability to scan. Diagnostic says "Driver Check Issue not fixed" I rebooted everything

[ShlomiL]

Hi,

How the printer is connected to your PC, with USB or through the network?

Can you successfully make a color copy from the printer front panel itself?

[John_Cowan]

Thanks for the response. It is Wi-fi connected and can make colour copies from the front panel.

One colour ink cartridge is very low, according to the printer, though it is printing colour OK

[ShlomiL]

Just verifying as your comment is not absolutely clear.

Have you tried making a color copy by placing a page and selecting copy > start color from the printer front panel?

[John_Cowan]

yes

[treat2c]

This is the EXACT same problem that I am having with my OfficeJet 6960 connected via Wi-Fi. The printing and copying parts work fine, but the scanner does not see my comouter and whenever I run the Scan Doctor, it comes back with the message that "The Scan driver is unable to communicate with the product." 

This happened right after Windows 10 performed a required update so I am pretty sure HP and Microsoft need to figure out what got broken. When I completely uninstalled the printing software packet and reinstalled it, my Device Manager now only shows the printer as a fax and printer. Not an all-in-one and not as a scanner. 

I was able to go to the MS store, download the HP Scan and Capture app, install and launch it but that would not allow me to see my printer as a scanner, so when I selected the printer, it gave me a "general failure" error. I downloaded the HP JetAdvantage Capture app and it worked just fine. It will allow me to perform simple scans, but I would REALLY like it if HP fixed the real problem. 

[Dani1984]

I am having the same issue with my printer after a Windows 10 update. Please help me fix this issue, for I need to be able to scan for my work. 

Thanks

[ShlomiL]

Hi,

From the search bar type CMD, right-click on Command-Line and select Run as Administrator.

Be sure to confirm any prompt.

Past the following command and press enter:

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

[John_Cowan]

Shlomil,

Thanks for your response. I figured out some other way to get things working again - a couple of months ago. I can't remember what the answer was - it was not complex.

I will remember your idea in case it crops up again.

Thanks

John

[Yojimboken]

I just tried this and I still get the same error - Driver Check issue not fixed, I can neither print nor scan through the network