"Filter failed" error on USB ink tank 315 after printer firmware update

[Grover100D]

Hi!

I have a "Filter failed" error on mac os 10.14.2 after printer firmware update (1805). I tried to remove/add the printer, reset printing system, verify and repair mac permissions, fully uninstall and install HP easy start package, delete files in Library > Printers > HP, delete Library > Printers> PPDs > Contents > Resources. I connected the printer to WIN7 PC, and the printer is works fine, but on my mac it not work now.

How to resolve this issue? Help, please!

[TEJ1602]

@Grover100D, Welcome to HP Support Community!

I see that you have issues printing from your Mac Computer, let us try to isolate and resolve the issue-

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TT112211]

All the step you provided is not working.

[TEJ1602]

@TT112211

Is it an issue with printing from a particular application or all applications?

Keep me posted for further assistance.

[TT112211]

All application.

[TEJ1602]

@TT112211

Let us try resetting the printing system-

1. Click the Apple menu, and then click System Preferences.

   

2. Click Printers & Scanners, Print & Scan, or Print & Fax.

3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

   Figure : Clicking Reset printing system

   

4. Click Reset or OK.

5. If prompted, type your username and password, and then click OK.

   The printing system resets.

6. Turn off the printer, wait 5 seconds, and then turn on the printer.

7. Wait until the printer is idle and silent.

8. In the Printers window on the Mac, click the Add button .

9. Select your printer from the list, and then click Add.

   It might take a few seconds before your printer displays in the Printers list.

Now, re-add the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!