"HPSUPD-Win32Exe.xex - This application could not be started" Officejet 3831

[Tom_7]

This error appears on startup and cannot be closed. Clicking yes or no just causes the error to pop up again. This is the software I have installed:

and drivers:

I have reinstalled drivers, completely removed and reinstalled HP software. It will not go away.

Everything seems to work as it should (albeit badly, I have always had connection issues from day one) but this erorr has popped up for about 6 months now and I'd love to get rid of it.

Cheers!

[sandytechy20]

@Tom_7

Welcome to the HP support community.

This seems to be a driver issue, 

Did you uninstall the printer from the root level before installing the new driver?

If not, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download HP Smart app.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.