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‎09-22-2024 06:04 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer
Operating System: macOS 10.15 Catalina

 My "Plain Paper Fast Draft" has disappeared from my printer settings on my HP Envy 5055.  How can I get it back?  Thanks! 

Category:
1 REPLY 1

‎09-25-2024 03:53 AM

HP Recommended

Hi @Nadine_E,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To troubleshoot the missing "Plain Paper Fast Draft" option from your HP ENVY 5055 All-in-One Printer, follow these steps:

 

1. Check Printer Driver Settings

  • Ensure the correct driver is installed. The "Plain Paper Fast Draft" option may disappear if the printer is using a basic or generic driver.
  • Download the latest full-feature printer driver from the HP Support website.
  • After installation, go to Control Panel > Devices and Printers, right-click your printer, and select Printer Preferences to see if the option is available.

2. Reconfigure Print Settings

  • Open the document you want to print, go to File > Print.
  • Select your printer and click Printer Properties or Preferences.
  • Under the Paper/Quality tab, ensure Plain Paper is selected, and look for Draft Quality or Fast Draft.
  • If it’s not visible, switch to the Advanced tab and manually adjust the print quality to "Fast Draft" under the Print Quality dropdown.

3. Reset Printing Defaults

  • Navigate to Control Panel > Devices and Printers.
  • Right-click the HP ENVY 5055 and select Printer Properties.
  • Under the Advanced tab, click on Printing Defaults and reset to default settings. This often restores missing print options.

4. Update Firmware

  • Ensure your printer's firmware is up to date. Go to the HP Support site to download the latest firmware update for your printer model.
  • Firmware updates often fix bugs, which could resolve missing or incorrect settings.

5. Remove and Reinstall Printer

  • Go to Control Panel > Devices and Printers.
  • Right-click your HP ENVY 5055 and select Remove Device.
  • Reinstall the printer by using HP Smart or manually adding it again, and ensure the driver installed is the full-feature driver.

After completing these steps, check if the "Fast Draft" option has reappeared.

 

 

Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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