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HP OfficeJet Pro 9015 All-in-One Printer

Hi,

 

We recently moved and changed the router and everything. However, when I tried to set my printer wifi, this message showed everywhere, and most settings seem to be disabled. 

 

I see it could be solved by asking for some private message to reset my printer:

 https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/quot-This-feature-has-been-...

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/This-feature-has-been-locke...

Please help!

 

Thanks you!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I was able to solve it by calling support agent and they guided me to do a reset from some hidden support menu.

View solution in original post

3 REPLIES 3
HP Recommended

You can try to reset the wireless using the instructions in this Knowledgebase article https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


HP Recommended

No, the Restore option is also locked and the same message showed "This feature has been locked by the person who set up the printer", but thank you so much for help!

HP Recommended

I was able to solve it by calling support agent and they guided me to do a reset from some hidden support menu.

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