"remove packaging from inside the printer"

[BakinYaro]

I am setting up a new hp 7500a wide format printer I purchased. I kept getting this message "Remove packaging from inside the printer " but I had removed all the packaging from it, and the message kept reappearing. I am now stuck no knowing what to do. Anyone ever had this experience?

[ShlomiL]

Hi,

What exact error message is shown? it should include additional information such as Carriage Jam, Paper Jam, could you please clarify with a detailed information, even include a picture if possible,

And regardless, when was the printer purchased, this model was marketed since 2010, over than 10 years ago, this is to better understand of any possible cause and solution for the problem...

Shlomi

[BakinYaro]

Thank you for your post.

Yes it says Carriage Jam on the top then the other message is: "Remove packaging from inside the printer. Then turn power off, then on.

Hope this explains it further.

Thank you.

[ShlomiL]

Please follow below troubleshooting steps to troubleshoot a such:

https://support.hp.com/us-en/product/hp-officejet-7500a-wide-format-e-all-in-one-printer-series-e910...

Also, I suggest removing the cartridges and close the door to evaluate if the same error persists, to deny any cartridge installation problem.

If the error remains without cartridges installed and after following the steps in the document, this will likely require servicing the printer.

Shlomi