cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
IrinaH
New member
2 0 0 0
Message 1 of 2
103
Flag Post

Solved!

region reset

HP Recommended
deskjet 2630
macOS 10.13 High Sierra

hello

I inherited a deskjet 2630. The region it's set for is the US but I'm based in Europe. So far I have downloaded the HP Smart software and connected the printer to my laptop via USB,  but I still cannot figure out how to change the region.

I cannot print anything because the printer will only accept cartridges hp123 but I need it to accept hp304.

Please can someone help.

Thanks

 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
11,041 11,011 808 906
Message 2 of 2
Flag Post
HP Recommended

Hi @IrinaH,

 

I'd like to help!

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP  HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation