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‎03-01-2019 04:38 AM

HP Recommended
Product: officejet 6820
Operating System: Microsoft Windows 7 (64-bit)

removing dynamic security

8 people had the same question
3 REPLIES 3

‎03-02-2019 01:36 PM

HP Recommended

@Ermanno1,

 

Welcome to the HP Support Community!

 

I recommend you follow the steps in the below article and update the printer firmware and check if it helps.

 

https://support.hp.com/us-en/document/c02919168

 

Please refer to the below article for more information on Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8620-e-all-in-one-printer-series/5367611/model...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎07-03-2019 10:03 AM

HP Recommended

I did not see this model hp 6958 listed on the links from your article but tried to install sams club members mark cartridges 902XL and it would not work - I believe due to the dynamic security.  Can you confirm what might need to be done?  Thx.

Tags (1)
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‎07-03-2019 11:26 AM

HP Recommended

Hi,

It is listed as the series name in the article - Officejet 6950.

 

Spoiler
this update disables dynamic security for printers manufactured before December 1, 2016. For printers manufactured on December 1, 2016 or later, dynamic security remains functional with this update.

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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