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10-20-2020 04:57 AM
I'd like to change some settings on my HP Color LaserJet Pro MFP M181fw. When I go to 'system properties' on the printer itself, I get prompted to enter a password. Unfortunately, I forgot the password... How do I reset it so I can access the system properties again (reset NVRAM, reset to factory settings,..)?
Thanks in advance.
10-21-2020 06:15 AM
I followed this userguide: https://support.hp.com/in-en/document/c03296578
The problem here is step 2:
- On the printer control panel, press the OK button to display the Home screen.
- Open the Service menu.
opening the service menu prompts for password, which I don't remember, so i can't access the menu.
The guide states that "Restoring to factory-set defaults will NOT reset the Embedded Web Server (EWS) password. If you lost your EWS password, please contact HP Support."
Unfortunately, I don't know the EWS password (is it the same as the password required to enter the menu on the printer display?). Since my warranty expired in august, I can't contact HP support, the only option I have is to "visit the HP community", so here we are..
Can anyone help me resolve this issue please?
10-22-2020 04:18 PM
@Blankenberge Welcome to HP Community!
I understand that you would like to reset the password.
I've sent you a private message with reset instructions, follow the reset instruction.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
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