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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Blankenberge
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reset password on HP Color LaserJet Pro MFP M181fw

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HP Color LaserJet Pro MFP M181fw
Microsoft Windows 10 (64-bit)

Hello,

 

I'd like to change some settings on my HP Color LaserJet Pro MFP M181fw. When I go to 'system properties' on the printer itself, I get prompted to enter a password. Unfortunately, I forgot the password... How do I reset it so I can access the system properties again (reset NVRAM, reset to factory settings,..)?

 

Thanks in advance.

 

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Blankenberge
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Hello,

 

I followed this userguide: https://support.hp.com/in-en/document/c03296578

The problem here is step 2:

  1. On the printer control panel, press the OK button to display the Home screen.
  2. Open the Service menu.

opening the service menu prompts for password, which I don't remember, so i can't access the menu.

 

The guide states that "Restoring to factory-set defaults will NOT reset the Embedded Web Server (EWS) password. If you lost your EWS password, please contact HP Support."

Unfortunately, I don't know the EWS password (is it the same as the password required to enter the menu on the printer display?). Since my warranty expired in august, I can't contact HP support, the only option I have is to "visit the HP community", so here we are..

 

Can anyone help me resolve this issue please?

 

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praveen196
HP Support Agent
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@Blankenberge Welcome to HP Community!

 

I understand that you would like to reset the password.

 

I've sent you a private message with reset instructions, follow the reset instruction.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Us3r1
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Hello !

I would like to have these instructions also in order to reinitialize my printer.

Thanks

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Blankenberge
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Unfortunately I did not receive a private message with further instructions.

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Us3r1
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Ok thanks, so did you manage to reset your password at the end ?

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