same issue not being able to have my printer driver. I can print only from my cell, ipad,

[charliefife]

I have the same issue, cannot print as no driver available. I can only print from cell, ipad and laptop. I have tried all but no success. HP and Microsoft have co-conspired to take my driver, saying it is not necessary and no one seems able to fix it.

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-8710-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

[charliefife]

Unbelievable. I spent three weekends - Saturday and Sunday each trying to solve this issue chatting and talking with live HP "EXPERTS" with no resolution. This solution gave me back my printer drivers that collusion between Microsoft and HP took away from me in one of their updates. Impossible to tell which but it still happened and the note said the drivers were unnecessary.

i had to do it twice and did a restart in between. In any case I have a solution finally. Thank you Greenturtle and to HP Chat and online live support - KISS MY A$$$$$

[greenturtle]

Hi @charliefife ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!