scan cant to use

[lemontee]

Hi Sir

This is Miss Tee ,regarding last 2 week i call to ask about printer scan cant to use.

after u call back to follow up with me tell use other software ,but the problem still same .

when i download first time that can user ,the next day are cant scan ? then the message show out " no scanning device was no found"

My printer model : HP DESKJET 2050

could please  this problem will be solved

Thanks

[sandytechy20]

@lemontee

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[lemontee]

hi, my printer model :HP DESKJET 2050

Serial No:CH350-64001

[sandytechy20]

@lemontee

Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.