scanning no longer available to standard user

[Paul494]

i have an inkjet Officejet Pro 8710 on a Window 10 Dell 9020.I used to scan documents using the HP  app on my computer, now it says scanning is unavailable.  HP Diagnostic Doctor says there is a problem with the scanner, perhaps the drivers. I've noticed that scanning is available as an administrator, but unavailable as standard user.  Printing seems to be OK.

[Rainbow23 · Accepted solution]

Hi @Paul494, 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you follow the steps listed below to uninstall and reinstall HP  App:

Step 1: Uninstall HP  App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP App.

1. Download the HP app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Paul494]

Installing HP Smart as a standard user in Windows 10 solved the issue for me.