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‎04-08-2021 08:51 AM

HP Recommended
Product: hp photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

since hp smart app update 126.1.14.0  , printer hp photosmart 6520 printerstatus onknow

remove and  reinstall  app already - no sollution

also a app reset - no sollution 

remove and install printer also  - no sollution 

but printer and scanning work 

status is always a flashing - symbol and can not ink satus anymore ??

 

what to do ? waiting for update ? problem began after the update 

 

Category:
2 people had the same question
4 REPLIES 4

‎04-09-2021 12:34 AM

HP Recommended

Yes I have the same issue. I have contacted them a few days ago and no response yet. HP please fix your product

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‎04-09-2021 03:34 AM

HP Recommended

I have the same problem with HP Smart 12.6.0.1042 on Mac Catalina and a 6032 printer. HP Smart 5.7.2 works fine on another computer, and 12.5.0 worked fine on the computer with the issue, but 12.6.0 doesn't. Over an hour spent with HP Support and I eventually got the response 'HP is working on HP Smart Bug, don't worry it will get sorted soon'.

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‎04-09-2021 08:55 AM

HP Recommended

So were gona wait for the update 👍 thanks for all the repleys 

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‎04-09-2021 10:28 AM

HP Recommended

12.6.2 for Mac just released and it has solved the problem on my 6032. Hope you find the same ... PeteM5.

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