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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
philippe1970
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since hp smart app update , printer hp photosmart 6520 printerstatus onknow ??

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hp photosmart 6520
Microsoft Windows 10 (64-bit)

since hp smart app update 126.1.14.0  , printer hp photosmart 6520 printerstatus onknow

remove and  reinstall  app already - no sollution

also a app reset - no sollution 

remove and install printer also  - no sollution 

but printer and scanning work 

status is always a flashing - symbol and can not ink satus anymore ??

 

what to do ? waiting for update ? problem began after the update 

 

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lipsch
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Yes I have the same issue. I have contacted them a few days ago and no response yet. HP please fix your product

PeteM5
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I have the same problem with HP Smart 12.6.0.1042 on Mac Catalina and a 6032 printer. HP Smart 5.7.2 works fine on another computer, and 12.5.0 worked fine on the computer with the issue, but 12.6.0 doesn't. Over an hour spent with HP Support and I eventually got the response 'HP is working on HP Smart Bug, don't worry it will get sorted soon'.

philippe1970
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So were gona wait for the update 👍 thanks for all the repleys 

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PeteM5
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12.6.2 for Mac just released and it has solved the problem on my 6032. Hope you find the same ... PeteM5.

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