stop the HP Smart app from constantly running, spinning

[CMA78]

How to stop the HP Smart app from constantly running, spinning on my desktop computer.  I uninstalled it from my cell phone.  This didn't happen until I install the HP Smart App on my cell phone.  help??

[Dragon-Fur]

@CMA78 

Welcome to the HP Community --

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@CMA78 wrote:

How to stop the HP Smart app from constantly running, spinning on my desktop computer. 

I uninstalled it from my cell phone. 

This didn't happen until I install the HP Smart App on my cell phone. 

help??

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That does sound odd.

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HP Smart - Windows

I wonder if the two events are related --  might be -- lots of things are possible.

-- What? --

It is not a foregone conclusion that installing -- or uninstalling -- the HP App on your Mobile device (phone) would kill or disrupt the installed HP Smart application in Windows.

Can you "X" out of the spinning, hanging, twirling HP Smart application?

That is, is there at least a white application box or a spinning circle displayed on the computer screen that lets you stop the app?

If you cannot interrupt, cancel, or stop the HP Smart App,

If you are running Windows with an Administrator style account,

Then

You can kill the HP Smart Process in the Task Manager

OR

Restart your computer and log in

-- Not enough? --

Restart the printer, too.

-- What else? --

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Accessibility > Contrast Themes >> Switch to None

Settings > Personalization > Colors > Choose your mode = Light

Settings_Personalization_Colors_Dark_Light_Mode_Contrast_Themes_3

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HP App (Mobile) >>> Download / Install - How-to, FAQ, Troubleshooting

                                 << Important -- Fall 2025 >>

HP has replaced the HP Smart Mobile application with the HP App.

The HP App is available at the App Store for your mobile device.

 HP printer setup (HP app)

Read the FAQs

For example: 

What are the HP app requirements?

And / or

Why do I need to sign in or create an account to use the HP app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP App - Terms of Service

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• On that mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

 HP Support Official Channel – HP Support Video Gallery

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

 HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

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