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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Suzanne46
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the carrier for ink cartriges will not move on my new 9015e --therefore can''t install the ink

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OfficeJet Pro 9015e

I have tried turning it off and then back on again -- doesn't work.  The cartridge carrier appears to be stuck on the right hand side.

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Suzanne46
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Forget it -- I finally got it to work.  Turns out I had to confirm English and USA -- although previously it had not asked me to do so.

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Kristink222
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How did you find this out?  I'm having the same problem with my 9010 - I have an empty cartridge but the carrier won't move so I can replace it.  And I can't print anything!

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