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Message 1 of 5
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the installation of my HP laserjet 10 color MFP M175a will not work. It gets to 99% of installation

HP Recommended
HP laserjet 100 color MFP 175a
Microsoft Windows 10 (64-bit)

I just upgraded my laptop to a new HP on Windows 10. I have an HP laserjet 100 color MFP175a printer and I have been performing the software download to install. It goes right through the process then gets to 99% complete and says there has been a major system error and needs to be shutdown and cannot install. Please help me.

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@Harmzy

 

Welcome to HP Support Forums. 🙂 Thanks for reaching out to us.

 

I came across your post and would like to help. I read that you have an HP LaserJet Pro 100 color MFP M175a printer and it does not get installed on Win10. The installation fails at 99%. You've done a remarkable job performing the steps. 

 

To provide an accurate resolution, I need a few more details: 

  • Is the printer connected via USB or wirelessly?

NOTE: If you're going to connect the printer via USB, then do not connect it initially. Begin the installation first and later there will be a prompt to connect the printer. That's when you may connect the printer.

 

If the issue still persists then I suggest to uninstall any existing printer drivers from the root level and then install them again. The following steps will help:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • You may download and install the drivers from this link

I sincerely hope this fixes the issue. Keep me posted. All the best! 🙂

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Thanks for your reply. I went through the steps you outlined and it doesnt seem that the printer was listed or installed at any of those steps you put forward. I am trying the download again and will see, but are there any other thoughts you have? Thanks

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HP Support Agent
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@Harmzy

 

You're welcome. I truly appreciate your efforts. 

 

Yes, you may download and install the drivers from that link. 

 

However, if the issue persists then try installing the basic printer drivers from this link.

 

Finally, if nothing works, you may try installing the inbuilt printer drivers in Windows: http://hp.care/2nxKJv8. Please refer to the steps mentioned under "Step 3: Install the print driver with the Add a Printer wizard" depending on the connection type.

 

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know. Cheers! 🙂

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We've finally just got a new Windows 10 PC and have had exactly the same problem with our HP laserjet mfp175a printer.  In the end we have found that the only way to install our printer was to do a factory reset on the printer, by pressing the button with a spanner, and going into services and restore defaults. This then lets us install the drivers. Unfortunately it's not a permanent fix and we've had to do it a couple of times, but it does get the PC talking to the printer again for a while. 

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