the scanner is not connected to the internet.

[cme4cbl]

If I want the printer to print, I have to unplug it and turn back on.  I can't find the scanner.

[Kuroi_Kenshi]

Hi @cme4cbl,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Power Reset:

• Turn off the printer and unplug the power cord.
• Wait for about 60 seconds before plugging it back in and turning the printer on.
• Ensure you're plugging the printer directly into a wall outlet to avoid power strip issues.

Check for Firmware Update:

Kindly refer to this link to update your printer firmware.

Reinstall Printer Drivers:

• Uninstall the current printers drivers:
  • Go to Control Panel > Programs and Features.
  • Find the HP printer software, select it, and click Uninstall.
• Restart your computer.
• Download and install the latest printer drivers from the HP Drivers & Software page.

Printing Preferences:

• Check printer preferences and make sure the printer is set to default:
  • Go to Control Panel > Devices and Printers.
  • Right-click on your HP printer and select Set as default printer.

HP Smart App Installation:

• Install the HP Smart app from the Microsoft Store. This app provides easy access to the printer's scanning functionalities.
• Open the HP Smart app and follow the instructions to add your printer.

Windows Scan Utility:

• Use the Windows Scan app which can be downloaded from the Microsoft Store if not already installed.
• Open the Windows Scan app and select your HP OfficeJet Pro 9015 to start scanning.

Scanner Driver Installation:

• Ensure the scanner drivers are correctly installed:
  • Go to Device Manager.
  • Expand Imaging devices and check if your HP scanner appears. If not, reinstall the drivers from the HP website.

HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP Support website.
• Follow the prompts to diagnose and fix scanning issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,