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‎07-22-2023 09:47 PM

HP Recommended
Product: HP Envy 6452e
Operating System: Microsoft Windows 10 (64-bit)

So when i was connecting my printer to my windows device i have it connected in the settings menu but when i click print documents again, it tells me to install printer all over again. I dont know what is going on because i followed the steps exactly.

Category:
1 REPLY 1

‎07-25-2023 12:46 PM

HP Recommended

Hi @Diane153 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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