trying to get driver connected on printer. Support did not correct problem after over 1 hr on phone

[LYNN26]

I cannot print from my browser on this printer.  I can print any saved files, but nothing else.  Tried reinstalling Driver, as did HP support, but nothing seems to correct this.  Thanks for any suggestions.

[asmita6658 · Accepted solution]

@LYNN26

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are unable to print from the browser. 

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - 

1) Which browser are you using? Have you tried an alternate browser?
2) Have you tried re-setting the browser? 

While you respond to that, let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

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