unable to connect a printer HP Desk Jet 2700e to my computer

[Amamaia]

unable to connect a printer HP Desk Jet 2700e to my computer

[Sneha_01]

Hi @Amamaia,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your HP DeskJet 2700e printer to your computer, here are some troubleshooting steps to help resolve the issue:

1. Check Printer and Computer Connections

• Ensure Printer is On: Make sure your HP DeskJet 2700e is powered on and has no error messages or warnings on its display.
• Check Cables: If you're using a USB connection, ensure that the USB cable is securely plugged into both the printer and the computer. Try using a different USB port on your computer.
• Wireless Connection: If connecting wirelessly, ensure that your printer is connected to the same Wi-Fi network as your computer.

2. Verify Printer Setup

• Printer Setup: Make sure the printer is set up correctly and has completed any initial setup procedures. Follow the setup instructions in the printer’s manual.
• Network Connection: For wireless connections, ensure that your printer is connected to your Wi-Fi network. You can typically check this through the printer's control panel or via the HP Smart app.

3. Install or Update Printer Drivers

• Download Drivers: Visit the HP Support website and search for your HP DeskJet 2700e model to download the latest drivers and software for your operating system.
• Install Drivers: Run the downloaded file and follow the on-screen instructions to install the drivers.

4. Use HP Smart App

• Install HP Smart: Download and install the HP Smart app from the Microsoft Store (for Windows) or Mac App Store (for macOS).
• Add Printer: Open the HP Smart app, and follow the instructions to add your printer. The app will guide you through the setup process.

5. Check Printer Status

• Printer Status: On your computer, go to Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (macOS) and check if the HP DeskJet 2700e appears in the list of printers. If it does, ensure it is set as the default printer.

6. Restart Devices

• Restart Printer: Turn off the printer, wait a few seconds, and then turn it back on.
• Restart Computer: Restart your computer to ensure that any temporary issues are resolved.

7. Check for Network Issues

• Network Configuration: Ensure that your computer and printer are on the same network. If you have multiple networks (like a guest network), make sure both devices are on the same one.
• Reconfigure Network: If necessary, use the printer’s control panel to reconnect to your Wi-Fi network or use the HP Smart app to assist in this process.

8. Run HP Print and Scan Doctor (Windows Only)

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support