unable to login to EWS on officejet 9013

[zmmi]

Hi,

I  was setting up a new officejet 9013 Ai1 via the "HP smart" app (on WIN10pro/64 ). In the security settings I chose to set a password for the EWS (embedded web server). To avoid problems, I did it by copying the password I chose from notepad and pasting it, so no question of mistyping....

Next I tried to do something that now requires the password, and ..."wrong password". I repeated this several times. Then, as suggested by some HP support video, I tried to use the printer's PIN to login, to no avail. 

I looked in the control panel for some "password reset" option, but found none. 

Ideas ? SUggestions?

TIA

[Irfan_06]

Hi @zmmi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with accessing the EWS for your Printer.

Kindly refer to the steps on this link to perform a factory reset.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[zmmi]

Hi @Irwin6,

Thanks a lot for your detailed reply.

The part of factory reset seems clear. However, before carrying on,  I wonder if you could clarify  why you suggest to setup the printer via wifi, while the printer has wired ethernet.

Thanks,

zmmi

[Irfan_06]

Hi @zmmi,

I am sorry for the confusion and as the printer has wired connection.

Follow the above below steps to fix the issue.

A) Refer to the steps on this link to restore factory defaults.

B) Uninstall the printer software and reinstall it back again.

Click on the link to set it up again with wired connection: https://support.hp.com/us-en/document/ish_1997162-1693742-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[zmmi]

Hi @Irwin6,

Thanks for your instructions.

I have reset to Factory defaults, uninstalled HP Smart and then reinstalled it. Everything is fine, except, that as before, I cannot access the Embedded Web server requiring PIN/password. Using the printer's pin #, as suggested results is an "incorrect  PIN message".

I am using the PIN as on the label inside the printer, which is identical to the one I get when I print report.

This is very disappointing !

Thanks for your efforts,

zmmi

[Irfan_06]

Hi @zmmi,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[zmmi]

Thanks, Irwin6.

zmmi