unable to scan

[Mike1563]

unable to scan

[Pallipurath]

Hi @Mike1563,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP printer is unable to scan, even though printing may still work, the issue is usually with software, drivers, or the scanner hardware itself. 

I would request you to please follow the steps:

Power Reset

• Turn off the printer.
• Unplug the power cord for 60 seconds.
• Plug it back in and restart.
• This clears temporary scanner faults.

Update Drivers

• On Windows:
• Go to Device Manager → Imaging Devices.
• Right‑click your HP printer → Update Driver.
• On macOS:
• Run Software Update to ensure HP drivers are current.

Run HP Print and Scan Doctor (Windows only)

• Download HP’s Print and Scan Doctor tool.
• Run it to automatically detect and fix scanner issues.

Firmware Updates

• On the printer: Setup → Printer Maintenance → Update Printer.
• Firmware updates often fix scanner malfunctions.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[Mike1563]

Thank you for your response.

I assert that the problem occurred due to the IOT link to HP servers.  It is unsettling to think that HP can brick my printer or portions thereof at any time.  But I guess that fits with Cory Doctorow's model of, 

"En**bleep**tification."

I am a system builder and have been an HP printer customer since 1995. IMHO HP has not been well run since the tenure of Carly Fiorina as CEO.

The solution came from Microsoft who had a scan utility that works just fine, thank you very much.

Looking toward Epsom for future needs.

Cheers,  Mike

[Pallipurath]

Hi @Mike1563,

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware malfunction! Don't worry, we've got your back!  

I hear the frustration in what you’re describing, and it makes complete sense.

You’ve been loyal to HP for decades, starting back in 1995, and that kind of long-term relationship builds trust. To then feel like the company has shifted toward controlling customers through IoT links and server dependencies  where your own hardware could be limited or disabled  is understandably unsettling.

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

  

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

Pallipurath