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‎03-01-2020 05:33 PM

HP Recommended
Product: HP Envy

This error message was on when I came in to work on the computer

 

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19 people had the same question
1 REPLY 1

‎03-04-2020 07:02 AM - edited ‎03-04-2020 07:02 AM

HP Recommended

Hi @smoore4417

Welcome to the HP Support Community. I'd be happy to assist you.0x errors indicate a possible hardware issue with the printer.  Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

For more info on resolving 0x errors, refer to this document.

 

Also, check if the print carriage is moving freely.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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