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Message 1 of 2
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when i hit print in black on my 5740 printer, it prints in color.

HP Recommended
hp officejet 5740
macOS 10.13 High Sierra

when I want to make a black copy, I hit black and my printer prints in color. I cannot make a black and white copy. I can print off computer in black, but not to make a copy, so my cartridges are fine, I think. 

 

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HP Support Agent
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Message 2 of 2
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@patw53

 


Welcome to HP Support Community


I would like to help

 

Please try these steps

 


- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts with a lint free cloth
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.


 

KrazyToad
I Am An HP Employee

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