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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
To provide you with an accurate solution, I'll need a few more details:
How is the printer connected?
Make sure the wireless light is steady, printer and the computer should be connected to the same network. (If wireless)
When was the printer working for the last time?
While you answer the above, Download and run HP Print and Scan Doctor
Install HP Print and Scan Doctor on the computer connected to your printer.
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Make sure your printer is turned on and connected to the computer.
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Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.
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On the Welcome screen, click Start to view a list of available printers.
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Select your printer in the list, and then click Next.
If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.
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Click either Fix Printing or Fix Scanning.
If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.
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Review the list of test results, and then resolve any issues found.
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If you see a checkmark
, the printer passed the test. -
If you see a wrench
, HP Print and Scan Doctor found an issue and repaired it. -
If you see an exclamation point
, the test failed and required user action, but the step was skipped. -
If you see an X
, follow the on-screen instructions to resolve the issue.
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Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
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