why cant I add my Laserjet 7749 to my HP Smart account?

[Greg1213]

why cant I add my Laserjet 7740 to my HP Smart account?

[Raj_05]

Hi @Greg1213,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to add your HP Laserjet 7749 to your HP Smart account, it could be due to several common issues. Here are some troubleshooting steps.

• Check Printer Compatibility: Ensure the HP Laserjet 7749 is compatible with the HP Smart app. Not all printers support this feature.
• Network Connection: Make sure the printer is connected to the same Wi-Fi network as your device (phone or computer). The HP Smart app requires the printer and device to be on the same network.
• Printer Setup: If the printer hasn't been set up yet, follow the initial setup process via the HP Smart app. You may need to reset the printer’s network settings and try adding it again.
• Update HP Smart App: Ensure the HP Smart app is up-to-date. If you're using an outdated version, it may not work correctly.
• HP Account Issues: Ensure you're signed in with the correct HP account in the HP Smart app and that your account isn't experiencing issues.
• Firmware Update: Check if your printer’s firmware is up to date. Outdated firmware may cause connectivity problems with the app.
• Firewall/Antivirus Interference: Some firewall or antivirus software can block the app’s connection to the printer. Try temporarily disabling these to see if it resolves the issue.
• Printer IP Address: Try manually adding the printer by its IP address within the HP Smart app if it doesn't show up automatically.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support