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HP Officejet Pro 8610 e-All-in-One Printer

HP Officejet Pro 8610. My computer is not recognizing my printer after I had to put in a new wifi router. Apparently, I am supposed to uninstall and reinstall the printer. I don't know how to do this.

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@Miriam17

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the distance between the router and the printer?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

  • Turn the printer off, and then wait 10 seconds. 
  • Disconnect the printer power cord from the printer. 
  • Turn off the computer or the device you are trying to print from. 
  • Connect the printer power cord to the printer, and then turn on the printer. 
  • Disconnect the power cord from your wireless router, and then wait 10 seconds. 
  • Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
  • Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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